Privacy Policy

Last updated: October 31, 2025

Nova Refreshments (“Nova Refreshments,” “we,” “us,” or “our”) operates the website https://novarefresh.com and provides modern vending and refreshment services across Ottawa and other regions of Canada. We are committed to protecting your privacy and handling personal information responsibly, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We collect certain personal and technical information to operate our website and services effectively.

1.1. Information You Provide

When you contact us, submit a form, or request information, we may collect:

  • Your name, email address, phone number, and organization name and address.
  • Any details you voluntarily include in your message or inquiry.

1.2. Information Collected Automatically

We may automatically collect information such as:

  • IP address, browser type, device information, and pages visited.
  • General website activity and performance data to help us improve user experience and troubleshoot technical issues.

1.3. Security Verification

We use automated tools to help protect our site from spam and abuse and to verify that submissions are genuine.

2. How We Use Your Information

Your information is used to:

  • Respond to your inquiries and provide customer support.
  • Improve our website, services, and customer experience.
  • Send important operational, service, or promotional communications (you may opt out of promotional messages at any time).
  • Analyze site usage to improve performance and engagement.
  • Maintain the security and reliability of our website and business operations.

We do not sell, rent, or trade personal information to third parties.

3. Data Protection and Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Only authorized personnel and trusted partners have access to personal data, and they are required to handle it in a secure and confidential manner.

4. Communication Preferences

You may receive occasional updates or marketing emails from Nova Refreshments. You can unsubscribe at any time by following the link provided in the message. However, you may continue to receive essential operational or account-related communications.

5. Cookies and Analytics

Our website uses cookies and similar technologies for:

  • Basic site functionality and navigation.
  • Measuring visitor interactions and improving performance.
  • Preventing spam and ensuring the website’s integrity.

You can control or disable cookies through your browser settings. For more information about how Google collects and processes data, see Google’s Privacy Policy.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

6. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, it is securely deleted or anonymized.

7. Sharing Information with Third Parties

We may share limited information with trusted service providers who assist us in operating our website, communicating with users, or analyzing performance. These providers are bound by strict privacy and confidentiality obligations and may only use the information for agreed-upon purposes.

8. Your Rights

You have the right to:

  • Access and request a copy of your personal information.
  • Request correction or deletion of your data.
  • Withdraw consent for receiving marketing communications.

To exercise these rights, contact us at privacy@novarefresh.com.

9. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates to our practices or applicable laws. The “Last updated” date at the top indicates the most recent version.

10. Contact Us

Nova Refreshments
Ottawa, Ontario, Canada
Email: privacy@novarefresh.com
Website: https://novarefresh.com/contact